Travel farther.
Arrive elevated.

Refund Policy

Before processing begins: You may request a full refund.

After processing begins: The order is non-refundable, except where required by applicable law.

Processing is considered started when we initiate eligibility verification, submit or begin an application, enrollment, or status request, reserve or allocate service capacity, or incur a third-party cost for your order.

Payment alone does not mean processing has started. A separate “Processing Started” notice will be sent when processing officially begins.

To request a refund, email wee316@outlook.com with your name, order date, and Square receipt information. Approved refunds are returned to the original payment method; your financial institution controls final posting time.

If you want a refund, email us as soon as possible. Refund requests may be submitted by email at any time, 24/7.

Phone support: 8:00 AM–5:00 PM Pacific Time.

Terms of Service

SkyTier Elite is an independent service and is not affiliated with, authorized by, or endorsed by any airline, hotel group, or alliance referenced on this site.

You agree to provide accurate information and to use the service only for lawful purposes. Eligibility and fulfillment are not guaranteed until confirmed. By completing payment, you authorize us to begin processing your selected service after order confirmation.

Never send us a loyalty-account password or complete payment-card details. Payments are completed through Square. Program benefits, availability, duration, and rules are controlled by the relevant third-party loyalty provider and may change.

Refunds are governed by the Refund Policy above. To the fullest extent permitted by law, our responsibility is limited to the amount paid for the affected service. Nothing in these terms excludes a right or liability that cannot lawfully be excluded.

Privacy Policy

We collect only information reasonably needed to review and fulfill your order, such as your name, contact details, loyalty-program number, eligibility or order details, and communications with us.

We use this information to review eligibility, fulfill orders, provide support, prevent fraud, maintain business records, and meet legal obligations. We may share it only with service providers or loyalty-related parties when needed to fulfill your order, or when legally required. We do not sell your personal information.

Square processes your payment information; SkyTier Elite does not directly store your complete card number. We retain personal information only as long as reasonably necessary and use reasonable safeguards, although no system can guarantee absolute security.

With your consent, we use Google Analytics to measure visits, pages viewed, approximate location, device and browser information, and referral sources. Analytics storage remains denied and Google Analytics is not loaded until you accept. You can change your choice at any time through Cookie Settings. Google may process analytics information under its own privacy policy: Google Privacy Policy.

For questions or requests to access, correct, or delete your information, email wee316@outlook.com. Some information may be retained where required for legal, fraud-prevention, tax, or recordkeeping purposes.